The challenge – 24/7 – no IT, no output.
Componentry supplying is an intricate and technical field of expertise. Talbot engage with design teams from an early stage of development and take the concept right through to manufacture.
“We typically operate in a 24/7 environment. It’s because of the volume of work – we are just not getting through it at the moment. You can imagine in that sort of environment, we cannot afford downtime. It’s critical that our systems are all running. If your IT is not working, nothing works”
Talbot partnered with BTG late 2012, and aside from projects completed and underway, they continue to upgrade and improve their IT.
“At the end of the day, it’s all about our comparative advantage. You want the best system. It’s what makes you who you are. Whether that is IT or enterprise resource, planning systems, or whatever, if we are able to serve our customer better, then that helps us achieve our strategy. Strategically there are different markets that we want to move into and perhaps develop some of our own products. IT and technology are ways that you can achieve that faster.”
BTG Solution – Present and Future
How BTG responded to these challenges:
- Consolidated and cleaned up Infrastructure.
- Rebuilt Remote Desktop Services server.
- In 2013 Talbot were signed to BTG’s Maintain|IT Managed Service offering and later on in the year this was upgraded to our fully outsourced solution,
- Upgraded Infrastructure to a redundant VMware farm with shared storage.
- Worked closely with vendor on a replacement ERP solution.
“We need that continuing support. If we have one IT person here, we don’t have that range of expertise. At BTG there are so many different levels. You can have one person that comes in and does a level 1 job, but then you might get a really complicated Fortigate firewall issue, and it gets referred to a senior engineer and fixed up. I’ve seen other companies that have one person doing their IT and they really struggle and spend 2 or 3 weeks trying to troubleshoot something that when you have got a team of engineers, it’s a lot easier and more seamless.”
“I find BTG really good. Most things are dealt with really fast. Our previous IT company used to come out and visit us once a week for 2 – 3 hours. It’s worked quite well having BTG – they just pop in remotely and fix things and it’s done that day. It’s really good from that perspective. You don’t have to wait.”