When people order goods online, or a business is ordering supplies, there’s a strong chance a New Zealand Couriers van is going to deliver them. As the biggest arm of Freightways, who itself is one of the country’s largest transport companies, and part of the NZX 50, NZ Couriers boasts 24 branches from Whangarei to Invercargill, each with a local customer service and management team.

Every week, Freightways handles about a million packages to and from every corner of the country. For customers, the service is about pick-up and delivery, but really it’s a logistics job requiring excellent coordination, perfect timing, care and attention.

At the heart of good logistics is great communication, and for a courier company that begins with the phone. When it became time for NZ Couriers to update its system, excellent project management was required to ensure a seamless transition.