Managed Service Provider NZ, Managed Service Provider Auckland, Managed Service Provider Tauranga, Managed Service Provider Christchurch

Manage all your IT from one place

Managed Service Provider NZ

CompleteIT — all your IT, per user, per month.

A smarter, safer managed service for small to medium Kiwi businesses to manage their tech. CompleteIT delivers expert support, proactive maintenance, and user-focused service — all for one predictable monthly fee per user. It’s a more reliable and cost-effective approach than relying solely on in-house staff, giving you stability, security, and peace of mind.

Now with added proactive maintenance

All the benefits of MonitorIT, but with MaintainIT, as the name suggests, we incorporate proactive maintenance of your systems as part of the fixed monthly fee. You will no longer need to worry about patching, antivirus definition updates and standard equipment servicing as we do it all for you.

Your all-in-one solution!

A fully outsourced service using either your own equipment or the cloud. ManageIT gives you the certainty of one fixed monthly fee for all your operational IT infrastructure support needs — backed by the confidence that our team of 70+ experienced engineers are looking after your systems.

Contact us to understand more about our Managed Services offerings

All BTG Managed Services include these three core services:

Dedicated Engineering Resource

Technical support is provided by one of our teams of engineers who are specifically trained on your environment and systems. This means that you will be supported by the people who know your systems best – resulting in quicker resolutions to problems. This also enables a relationship to be built based on trust – putting a face to your IT support rather than a different contact each time. Our engineers become an extension of your team, bringing not just technical know-how, but consistency, accountability, and genuine care for your business outcomes. You’ll always know who to call – and they’ll know you too.

System Monitoring

IT assets such as servers, workstations, firewalls and routers are very complex machines. Too often problems are not picked up early enough and they escalate into outages. You get caught up in a reactive, rather than proactive situation. This is where BTG is different. We combine industry-leading, best practice monitoring and management tools with a dedicated team of specialists tasked with watching over and maintaining your systems. From performance tuning to critical alerting, we take a proactive stance to prevent issues before they impact your business—minimising downtime, risk, and disruption.

BTG Helpdesk

We understand our individual clients’ need to have one central point of contact where all IT issues can be directed. Our Helpdesk is that place! Staffed by knowledgeable, friendly experts, our Helpdesk is your front line of support—ready to assist with everything from password resets to complex troubleshooting. We aim to resolve issues quickly, professionally, and with minimal fuss. And if it needs escalating, rest assured our engineers are just one step away.

With these three services at the core of our support offerings, your specific requirements will determine which managed service solution is the best fit for your business. Whether you need hands-on engineering support, 24/7 system monitoring, or a responsive Helpdesk, BTG will customise a service package to align with how you work and what you value most. We don’t believe in one-size-fits-all – our solutions are tailored to suit every business requirement, technical need, and budget. From fully managed support through to co-managed environments, we’ll work with you to build the right combination of services to deliver true business value.