“They understood our business before offering solutions. Their approach is proactive not reactive”.

Shorecare was opened in 1973 by the North Shore Emergency Medical Services Society to provide after hours patient care and house calls to the North Shore region. The team moved into premises in Milford in 1991 and subsequently Shorecare expanded its service to provide 24 hour care.

We spoke with Stephenie Quinn, Practice Manager at Shorecare, about why they needed to engage with BTG’s…

“The IT environment was a nightmare”. The system was known to go down often 2 – 3 times per day due to the reliance of one, maybe two in-house staff members operating in a generic capacity who “didn’t know enough really”.