We’re pleased to announce the rollout of a new monitoring dashboard within the customer portal, designed to give you clearer, faster insight into the performance and health of your IT services, enhancing your real-time IT service visibility.
This enhancement is part of our ongoing investment in transparency, self-service, and proactive service management — ensuring you always have the information you need, when you need it.
Real-Time Insight, Not Static Reporting: Achieving Real-time IT service visibility.
The new dashboards provide a live view of key metrics with real-time visibility. This means you can quickly understand how your environment is performing at any moment, without waiting for scheduled reports or raising a support request.
By presenting the same operational data our teams use internally, the dashboard creates a shared, consistent view of service performance and health.
Key Features
- Live performance metrics
View up-to-date information on availability, utilisation, and system behaviour. - Clear visual trends
Understand patterns over time, not just point-in-time snapshots, helping you spot emerging issues earlier. - Single source of truth
All insights are available directly within the customer portal — no additional tools or logins required. - Operational transparency
What you see reflects the real operational state of your service, supporting informed conversations and decisions.
Practical Benefits for Your Team
- Faster answers without raising support tickets
- Improved decision-making using current, reliable data
- Greater confidence through increased transparency
- Reduced surprises by spotting changes and trends earlier
- Whether you’re managing day-to-day operations or preparing updates for stakeholders, the dashboard helps turn technical data into meaningful insight.
Options for Customer-Specific Dashboards in Development
This release is just the beginning. While we are actively developing more general dashboards, we can also create dashboards tailored to individual environments, services, and priorities.
These dashboards will allow clients to:
- Focus on the metrics that matter most to their organisation
- Align visibility more closely with business and operational goals
- Gain deeper insight into their specific service landscape
- Please let us know if you are interested in us creating custom dashboards for you.
Looking Ahead
The new dashboard represents another step in the evolution of the customer portal, with further enhancements planned to expand insight, usability, and proactive service management.
We encourage you to explore the dashboard and see how real-time visibility can support your operations. As always, feedback is welcome and helps shape what we build next.
