Frequently Asked Questions

What managed IT services does BTG provide in New Zealand?

BTG provides managed IT services, IT support, cybersecurity, cloud solutions, and networking services for businesses across New Zealand. With offices in Auckland, Tauranga, Christchurch, Melbourne and Sydney Our services are designed to proactively manage your technology, reduce downtime, and ensure your systems support your business growth.

What industries does BTG specialise in?

BTG works with businesses across a wide range of industries in New Zealand, including professional services, healthcare, manufacturing, and retail. We tailor our IT solutions to meet the specific operational, security, and compliance needs of each sector.

What types of businesses use BTG’s IT services?

BTG works with small to medium-sized businesses and larger organisations across a range of industries in New Zealand. Our clients typically need reliable IT support, stronger cybersecurity, and scalable technology solutions to support growth.

What is a managed IT service provider (MSP)?

A managed IT service provider (MSP) is a company that proactively manages your IT systems for a monthly cost. BTG’s managed IT services include monitoring, maintenance, helpdesk support, and cybersecurity, helping businesses reduce risk, improve performance, and control IT costs.

How do BTG’s managed IT services work?

BTG’s managed IT services include 24/7 monitoring, proactive maintenance, help desk support, system updates/patching, and performance optimisation. We operate under defined service level agreements (SLAs) to ensure fast response times and consistent service delivery.

How does BTG protect my business from cyber threats?

BTG provides cyber security services in New Zealand using a layered approach, including endpoint protection, firewalls, and cyber security training. We can monitor your environment 24/7. Because sometimes cyber breaches go unnoticed for weeks or even months. Without continuous monitoring, many businesses rely on someone spotting an issue manually… which is risky.

Our goal is to help prevent cyber incidents before they impact your business and ensure your systems remain secure.

Can BTG help with cloud migration and Microsoft 365?

Yes, BTG provides cloud migration services, including Microsoft 365, Azure, and private cloud solutions for businesses across New Zealand. We manage the full process—from planning and migration to optimisation and ongoing support.

Our private cloud offering gives businesses greater control over performance, security, and data sovereignty. Unlike many public cloud providers, BTG does not charge for data ingress or egress, helping you avoid unexpected costs when moving or accessing your data.

We also ensure your data is hosted in line with New Zealand data governance requirements, giving you confidence that your information is secure, compliant, and locally managed.

Do you offer 24/7 IT support and monitoring in New Zealand?

Yes, BTG provides 24/7 IT support and proactive monitoring services for businesses across New Zealand. We continuously monitor your systems to detect issues before they impact your operations. This ensures maximum uptime, faster response to incidents, and reliable performance for your business systems.

How much does IT support cost in New Zealand?

IT support costs in New Zealand typically depend on the number of users, devices, and level of service required. BTG offers fixed monthly managed IT services, giving businesses predictable costs and proactive support without unexpected fees. We tailor pricing to match your business size and technology needs.

Do you offer outsourced IT support for small businesses in NZ?

Yes, BTG provides fully outsourced IT support for small and medium-sized businesses across New Zealand. In fact its specialty!
We act as your dedicated IT team, managing your systems, security, and support so you can focus on running your business.

Can you support businesses with existing in-house IT teams?

Yes, BTG can work alongside your internal IT team to provide additional expertise, capacity, and strategic support. We offer co-managed IT services that help fill gaps, improve resilience, and support business growth.

BTG was established in 2001
BTG has over 400 clients
BTG employ over a 100 staff
BTG has over 70 I.T. Engineers
BTG has 9 data centres and exchanges
BTG has 5 offices around NZ and Australia