Remediation and Guidance Hub for Windows devices.
We are working with all impacted customers to ensure that all systems are restored as soon as possible. We are experiencing a very high work load due to this incident and are working through service orders depending on business impact. We greatly appreciate your patience.
If you want to resolve the issue with Windows 10/11 machines that are experiencing ‘blue screens’ please try:
Rebooting the machine approx. 3 times.
If this is unsuccessful try following the steps from Microsoft Knowledge Base link below.
This is currently the recommended method from CrowdStrike.
If you get an error which references ‘BitLocker’ you will need to contact us as you may not have the correct permissions or details.
If the Microsoft Knowledge Base steps do not work OR you don’t feel confident to follow the steps please contact our Service Desk.
We will continue to provide updates here as information becomes available and new fixes are deployed.
To stay up to date with the latest information around this issue, please visit the CrowdStrike link below.
https://www.crowdstrike.com/falcon-content-update-remediation-and-guidance-hub/
Threat actors are exploiting this incident. Please be vigilant that updates are not phishing attempts. Check all links before clicking on them.
We recommend you only use official CrowdStrike & Microsoft fixes.